CUSTOMER CARE
Returns & refunds
Last updated 12 August 2026
Return window
Eligible items may be returned within 7 calendar days of delivery. Contact care@jujuluxie.com with your order number before sending anything back so our team can authorise and guide the return.
Return condition
Items must be unused, unworn and returned with original tags, protective packaging and proof of purchase. For hygiene and personalisation reasons, earrings, pierced jewellery, gift cards, customised items and final-sale products cannot be returned unless faulty.
Damaged or incorrect items
Please report a damaged, defective or incorrect item within 48 hours of delivery with clear photographs of the product and packaging. Once verified, we will arrange a replacement or full refund at no additional cost.
Refund timing
Approved refunds are issued to the original payment method within 7–10 business days after inspection. Your bank may require additional time to display the credit. Cash-on-delivery refunds require valid bank details.
Exchanges
Direct exchanges depend on stock availability. Where an exchange is unavailable, we will issue an eligible refund so you may place a new order.